These Terms & Conditions (“Terms”) govern all services provided by RinjaniMountain.com (“we”, “us”, or “Provider”) to all clients (“you” or “Client”). By making a booking, you agree to comply with and be bound by these Terms.
All prices are confirmed at the time of booking and are based on the selected trekking package. Prices do not include additional personal expenses such as equipment rental, extra transport, travel insurance, or optional services unless stated otherwise.
Full payment is required to secure your booking and must be completed via Credit Card or other approved payment methods as instructed.
Cancellation by Client:
Refunds will be processed through our payment partner and returned to the original payment method. Processing time may vary depending on the payment provider and banking system.
RinjaniMountain.com shall not be held liable for cancellations or changes caused by events beyond our control, including but not limited to natural disasters, extreme weather, pandemics, government regulations, or safety concerns.
In such cases, we offer flexible options including rescheduling your trek at no additional cost or providing a partial refund based on circumstances.
We are committed to delivering high-quality services, including:
We prioritize your safety and experience. However, we are not responsible for accidents, injuries, or losses resulting from personal negligence or failure to follow safety instructions.
As a participant, you are responsible for:
We reserve the right to update or modify these Terms & Conditions at any time. The latest version will always be available on our website and becomes effective immediately upon publication.
These Terms are governed by the laws of Indonesia. Any disputes will first be resolved through mutual discussion. If no agreement is reached, disputes may be settled through arbitration under Indonesian jurisdiction.
If you have any questions or need assistance, please contact us:
RinjaniMountain.com
Email: inforinjanimountain@gmail.com
WhatsApp: +62 85138935683